Feeding Back to Us
We value your feedback and are always looking for ways to improve our services.
On this page you can find out how to:
- Fill in the Friends and Family test
- Join our Patient Reference Group (PRG)
- Give us a compliment
- Make a Complaint
Your feedback helps us see what what’s going well. It also helps us see where we can make improvements to our services.
Friends and Family Test (FFT)
The Friends and Family Test is a quick way to tell us about your experience at Orchard Medical Centre. Your feedback helps us understand what we are doing well and where we could make improvements.
It only takes a few minutes to complete, and the feedback is anonymous.
Fill in the Friends and Family TestPatient Reference Group (PRG)
Our Patient Reference Group give feedback on upcoming changes and improvements the practice makes.
Find out more about our Patient Reference GroupCompliments
We would love to hear your positive experiences with the practice. When we recieve compliments, we share them with the practice team, and sometimes use them in our team appraisals. You can leave compliments by:
- Using the Friends and Family Test Results
- Emailing us at tomc@nhs.net
- Calling us on 0117 980 5100
- completing a form at reception
Complaints
We always aim to provide the best possible care, but we know that sometimes things may not go as expected. If you are unhappy with any part of our service, please let us know. We will listen to your concerns, investigate what has happened and use your feedback to help us improve.
You can submit a complaint by:
- Emailing us at tomc@nhs.net
- Calling us on 0117 980 5100
- completing a form at reception
