Patient Reference Group
The Patient Reference Group (PRG) are patients who give feedback on new or changing services. This helps the practice to see the patients perspective.We may ask the group for their views on things like:
- changes to appointments or services
- our website and online services
- patient information and media
- new ideas or improvements
We contact PRG members mainly by text message. There are no regular meetings to attend. If you do not use a smartphone, we can make other arrangements.
You do not have to take part every time we contact the group. You can choose which topics you would like to give feedback on.
You do not need to agree with everything the practice does. We want to hear different views and experiences.
The PRG is not the right place to raise complaints or discuss your personal medical care. You can use our complaints process if you need to do this.
Join our Patient Reference Group
Any patient registered at Orchard Medical Centre can join the PRG.
If you would like to join, you can:
- Email us at tomc@nhs.net
- Call us on 0117 980 5100
- Ask for a form at reception
You can leave the PRG at anytime by letting us know.
When registering with the practice, if you ticked the box asking if you would like to join our
Other ways of feeding back to us
There are other ways to tell us what you think. You can give us a compliment, make a complaint, or complete our Friends and Family Test. Find out more here.
Feeding back to us